It’s the time of year when we have a lot of newly engaged brides contacting us, as they come across their first issues while planning their wedding, and as I get these questions, I’ll be sharing them on the blog as well, because they are issues that 99% of brides will come across at some point. If you’re a bride, mother-of-the-bride, or groom who has a question,Â feel free to submit them to firstname.lastname@example.org!
Q: I found a photographer, and really liked their work online, but I left them a voice mail and an email over a week ago, and have not heard back from them. Should I book them, or is this a bad sign?
A: Unfortunately, there is no clear yes or no here. Unfortunately I know some vendors who do a fabulous job, but aren’t prompt with answering emails (and that doesn’t just apply to photographers). You need to consider your own personality & expectations…if you are the kind of person (like me) who likes a prompt response to messages (I consider less than 24 hours prompt, and less than 48 acceptable) then you’ll want to hire wedding vendors who have similar expectations. For you, hiring a slow-responding-vendor may cause more stress than it’s worth.
On the other hand, if you yourself rarely check your email, and aren’t at all unnerved by a response that takes a week, then this won’t be an issue for you. The key to having a good wedding planning experience is hiring vendors you trust. So whether they respond quickly…or slowly…make sure they have great references, a stellar portfolio, and address all of your questions and concerns. It never hurts to get a first-hand professional referral, so reach out to a local wedding planner for trustworthy vendor referrals. Whether you need a fantastic florist or the perfect photographer, a professional wedding planner can match you up with vendors that fit your personality, budget and style!
Now, I’ll be honest, if a vendor doesn’t respond to you for weeks—after multiple messages and emails—I would personally cross them off of my list. Think about it this way—if this is the level of customer service you’re receiving BEFORE even putting down a deposit—then what will the service be like once you are committed to working with that vendor? It’s your wedding day, and you deserve to work with vendors who communicate with you and value your business!